77ck Privacy Policy — Your Data Is Safe With Us

77ck (referred to herein as "we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. This Privacy Policy explains what information we collect when you use 77ck, how we use it, and how we protect your privacy.

By using 77ck's website, mobile app, or any other channel, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please do not use our platform.

This Privacy Policy applies to:

• 77ck website 77ck.app and all its sub-domains
• On the 77ck mobile app (Android and iOS)
• Across all 77ck digital services and promotional activities
• When contacting 77ck customer support

77ck may collect your information from a variety of sources. A detailed breakdown is provided below:

We only collect information that is necessary to provide our services. Collecting unnecessary personal data goes against our policy.

77ck uses the information we collect solely for the purposes listed below. We never use your data for unauthorized purposes.

• Account management: To support registration, login, password reset, and account security.
• Transaction Processing: To manage deposits, withdrawals, and bonuses.
• Identity Verification: To complete the KYC process and prevent access by minors.
• Customer Support: To resolve your issues and answer your questions.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Responsible Gaming: To identify patterns of excessive gaming and provide appropriate support.
• Marketing (subject to consent): To send you relevant offers and promotions, with your consent.
• Legal obligations: To comply with applicable laws and meet regulatory requirements.

77ck never sells your personal information. Data is shared with third parties only in specific circumstances and on a limited basis:

• Payment Providers: With payment gateway partners such as bKash, Nagad, and Rocket — solely to process transactions.
• Game Providers: With licensed game software providers — limited to the minimum data required to operate the games.
• Law enforcement agencies: Upon a valid court order or lawful request from a government authority.
• Auditors and regulators: With regulatory authorities to demonstrate compliance with our licensing obligations.
• Technology Partners: Trusted partners for cybersecurity and KYC verification.

All third-party partners are bound by strict confidentiality agreements and may only use data for the specified purpose.

77ck uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: Remembers your preferred language and gaming settings.
• Analytics Cookies: Helps identify which sections of the site are used most (anonymized).
• Security Cookies: To detect fraud and unauthorized login attempts.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

77ck follows industry-standard technologies and practices to keep your data secure. Our security framework is outlined below:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced cybersecurity protection at the server and network level.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: All staff receive regular training on data privacy.
• Restricted Access: Only authorized personnel have access to specific data.

As a 77ck user, you have the following rights. To exercise any of them, please contact our support team.

Upon receiving a rights request, 77ck typically responds within 30 business days. Complex cases may require an additional 30 days, and you will be notified accordingly.

The 77ck platform may be connected to certain third-party game providers and payment services. These services operate under their own privacy policies, which are beyond our control.

• Please read the privacy policy of any third-party platform before using it.
• 77ck is not responsible for data collection or use by third parties.
• During payment transactions, your financial information is shared directly with the payment provider.
• Game providers only receive the data necessary to operate the games.

77ck retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account information: For as long as the account is active, and up to 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in compliance with financial regulations.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Typically 12 months; extended until resolution if a dispute is ongoing.
• Support Communications: Up to 3 years from the date of last contact.
• Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, we securely delete or anonymize your data so you can no longer be identified.

77ck reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, here is what we commit to:

• You will be notified via email or an in-platform notification before any significant changes take effect.
• The date of any update will always be shown at the top of this page.
• Re-consent may be required for significant changes.
• A saved copy of the previous policy is available upon request.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.